Below are some common questions from our customers before completing their purchase.
If you have any other questions, please send an email to .
- All
- Pre-purchase Questions
- Post-purchase Questions
Pre-purchase Questions
Yes, as soon as your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the delivery status.
Order processing usually takes 1 to 3 business days. After processing, the shipping time varies depending on your location and the shipping method chosen.
No, our lenses are non-prescription and focus on comfort and protection, such as blue light filtering. If you need prescription lenses, we recommend taking our frames to an optician to have the prescribed lenses fitted.
Yes, we offer free shipping for all products, but if you're interested in faster delivery, you can choose express shipping at checkout.
Yes, we offer express shipping options for faster deliveries. You can find different shipping options at checkout.
No, our lenses are non-prescription and are focused on comfort and protection, such as blue light filtering. If you need prescription lenses, we recommend taking our frames to an optician to have the prescribed lenses fitted.
Yes, all our products come with a quality warranty. If you encounter any manufacturing defects, please contact us, and we will resolve the issue.
Unfortunately, we cannot guarantee changes to orders once processing has begun. We recommend carefully reviewing your order before completing it.
All our products are carefully packaged with padding. We use sturdy boxes and internal cushioning to prevent damage during shipping.
The main payment methods we accept are credit and debit cards. You can view all payment methods at checkout when completing your purchase.
Post-purchase Questions
After the order is confirmed, our team begins processing it. You will receive an email with the tracking code as soon as your order is dispatched.
Unfortunately, we cannot change the delivery address after the order is confirmed. Please make sure to review the address before finalizing the purchase.
Firstly, check the tracking status of your order. If there is a significant delay, please contact our customer support for assistance.
We apologize for the inconvenience. Please contact us immediately, and we will arrange a solution to resolve the issue.
If you receive the wrong product, please contact us as soon as possible. We will resolve the situation and arrange for an exchange.
The refund will be processed as soon as we receive and assess the returned product. It may take a few days for the refund to appear in your account.
If you lose your tracking code, please contact our customer support, and they can provide it again.
Upon receiving your product, you will receive an email containing a special link where you can leave your review of the purchased product. We greatly appreciate your feedback.
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