Order Processing: All orders placed on our website go through a processing phase that can take from 1 to 3 business days. During this period, our team checks the integrity of the products, carefully packages the items, and prepares everything for shipping.

Shipping Options: We offer various shipping options to meet the needs of our customers. The available options and estimated delivery times will be presented at checkout, based on the provided address.

Shipping Costs: We offer free standard shipping for all orders. If you opt for express shipping, the cost will be automatically calculated during the checkout process, based on the chosen shipping option.

Order Tracking: As soon as your order is dispatched, you will receive an email with tracking information, so you can monitor the delivery in real-time.

Delivery Times: Delivery times vary according to the location of the delivery address and the chosen shipping option. We are not responsible for delays caused by third parties, such as shipping companies, or events beyond our control.

Incorrect Addresses: It is the customer's responsibility to provide the correct address at the time of purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer. If the order is returned due to an incorrect address, the customer will be responsible for the reshipping costs.

Damages and Losses: All our products are carefully packaged to prevent damage during transportation. However, in rare cases of receiving a damaged product, we ask the customer to contact us immediately, providing photos of the damaged product, so we can resolve the situation in the best possible way.

Contact: For any questions or additional information about our shipping policy, please contact us through our support email available on our website.