FAQ

The main payment methods we accept are Pix, Card, and Boleto. You can check all payment methods at checkout when finalizing your purchase.

Yes, we offer free shipping on all products, but if you are interested in faster delivery, you can opt for express delivery when finalizing your purchase.

Order processing usually takes 1 to 3 business days. After processing, shipping time varies depending on your location and the shipping method chosen.

Yes, as soon as your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the delivery status.

Our return policy allows you to return unused products in their original packaging within 30 days of receipt. We offer a full refund or exchange for another product of the same value.

The prices of our products already include all import fees and customs duties. You will not have additional costs with expenses.

Yes, all our products come with a quality guarantee. If you find any manufacturing defect, please contact us and we will resolve the issue.

Yes, we offer express shipping options for faster deliveries, you can find different shipping options at checkout.

Unfortunately, we cannot guarantee changes to orders once processing has begun. We recommend reviewing your order carefully before finalizing it.

All our products are carefully packed with padding. We use sturdy boxes and internal cushioning to prevent damage during transportation.

After order confirmation, our team begins processing it. You will receive an email with the tracking code once your order is shipped.

Unfortunately, we cannot change the delivery address after the order is confirmed. Please make sure to review the address before finalizing the purchase.

Firstly, check the tracking status of your order. If there is a significant delay, please contact our customer support for assistance.

We apologize for the inconvenience. Please contact us immediately, and we will arrange a solution to resolve the issue.

If you receive the wrong product, please contact us as soon as possible. We will resolve the situation and arrange for an exchange.

The refund will be processed as soon as we receive and assess the returned product. It may take a few days for the refund to appear in your account.

If you lose your tracking code, please contact our customer support, and they can provide it again.

Upon receiving your product, you will receive an email containing a special link where you can leave your review of the purchased product. We greatly appreciate your feedback.

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